Privacy Policy

Last Updated: 30/09/2026

At Atelier Mysk Fragrances we respect your privacy. When you visit our website or place an order with us, you share certain information that helps us serve you. This Privacy Policy explains what information we collect, how we use it, and how we keep it safe.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you shop with us or contact us, we may collect the following information:

Personal details: Your name, phone number, email address and delivery address.
Order details: Products purchased, order history, payment status and transaction details.
Payment information: Payments are processed through our payment partners. We do not store your complete card details or UPI PIN on our website.
Website information: Your IP address, browser type, device information and website activity, where collected through cookies or similar technologies.

We only collect information that is reasonably needed to operate our website and provide our services.

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Send order confirmations, shipping updates and delivery notifications.
Respond to your questions and customer service requests.
Process eligible returns, refunds and replacements.
Improve our website, products and shopping experience.
Send offers and updates, where you have agreed to receive them.
Prevent fraudulent transactions and protect our customers.
Meet our legal and regulatory requirements.

3. Sharing Your Information

We do not sell your personal information to third parties.

We may share the information needed to complete your order or run our business with:

Delivery partners: To deliver your perfume to the correct address.
Payment providers: To process your payments and refunds.
Website and technology providers: To host our website, manage orders and provide customer support.
Marketing partners: Where applicable and permitted, to send communications you have agreed to receive.
Authorities: Where disclosure is required by law or a lawful request.

These parties may use your information only as needed for the services they provide or as otherwise permitted by law.

4. Cookies and Website Tracking

Our website may use cookies and similar technologies to keep the website working, remember your preferences, understand website traffic and improve your shopping experience.

You can manage cookies through your browser settings. Some website features may not work properly if certain cookies are disabled.

Where required, we will ask for your consent before using cookies or tracking technologies.

5. Keeping Your Information Safe

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of storing or transferring information online can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We keep your information only for as long as it is needed for the purposes explained in this policy, including order fulfilment, customer service, accounting and legal requirements.

When the information is no longer needed, we will delete it or take steps to remove details that identify you, where appropriate and permitted by law.

7. Your Privacy Rights

Subject to applicable law, you may request access to, correction of or deletion of your personal information.

You may also withdraw your consent to receive promotional messages or to certain uses of your information. Withdrawing consent will not affect processing that has already taken place lawfully, and we may need to retain certain information to meet legal obligations.

To make a privacy-related request, contact us using the details below.

8. Third-Party Websites

Our website may contain links to other websites or services. We are not responsible for the privacy practices of those websites. We recommend reading their privacy policies before sharing your information.

9. Children’s Privacy

Our website is intended for people who can legally make purchases under applicable law. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information improperly, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us.

Brand Name: Atelier Mysk Fragrances
Email: info@ateliermysk.com
Phone: ‎+91 87796 07270