Return & Refund Policy

Last Updated: 30/09/2026

At Atelier Mysk Fragrances, we want you to be happy with your purchase. If there is a problem with your order, we are here to help.

Please read our return and refund policy below.

1. Return Eligibility

Because perfumes are personal-care products, we can accept returns for a change of mind only when the product is unused, unopened, in its original packaging and eligible under our return conditions.

To request a return for an eligible order:

Contact us within [7 days] of receiving your order.
Keep the perfume bottle, box, seals and packaging in their original condition.
Share your order number and the reason for the return.
Wait for our team to confirm the return instructions before sending the product back.

Products that have been opened, sprayed, used or damaged after delivery will generally not qualify for a change-of-mind return.

These conditions do not affect your rights under applicable law if the product is defective, damaged on arrival, incorrect, spurious or not as described.

2. Damaged, Defective or Incorrect Orders

If your order arrives damaged, has a leaking bottle, contains the wrong product or has another product-related issue, please contact us within [48 hours] of delivery.

To help us resolve the issue quickly, please share:

Your order number.
A clear photograph of the product and its packaging.
A photograph of the shipping box, if it is damaged.
A short description of the issue.

Please keep the product and packaging until our team has reviewed your request.

Depending on the issue and the applicable requirements, we will arrange a replacement, return or refund.

If a product is defective, damaged, incorrect or otherwise eligible for a remedy under applicable law, our change-of-mind return conditions will not take away your legal rights.

3. Products That Cannot Be Returned for a Change of Mind

We generally do not accept change-of-mind returns for:

Perfumes that have been opened or used.
Products with broken seals or missing original packaging.
Products damaged after delivery due to improper handling.
Products returned without prior approval, where approval is required under our return process.

This list does not exclude remedies required by applicable consumer law.

4. How to Request a Return

To request a return or report a problem:

Email: info@ateliermysk.com
Phone: ‎+91 87796 07270

Please include your order number, registered phone number and the reason for your request.

Our team will review your request and share the next steps.

5. Return Shipping Charges

If you received a damaged, defective or incorrect product, we will arrange the return or replacement process without charging you return shipping fees, where applicable.

For an approved change-of-mind return, return shipping charges will be paid by the customer.

Any applicable return shipping charges will be explained before you proceed.

6. Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, wherever possible.

Please allow [5–7 business days after refund approval] for us to process the refund. The time taken for the amount to appear in your account may depend on your bank or payment provider.

If a refund cannot be made to the original payment method, we will contact you to arrange an appropriate alternative.

7. Cash on Delivery Orders

For eligible Cash on Delivery orders, refunds will be arranged through a suitable bank transfer or another agreed payment method.

You may be asked to provide the account details needed to complete the refund. We will never ask for your UPI PIN or banking password.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at

Email: info@ateliermysk.com
Phone: ‎+91 87796 07270
If the order has not been shipped, we will try to cancel it.

If the order has already been shipped, cancellation may no longer be possible. In that case, please contact our team for assistance.

Where an order is cancelled and payment has been collected, the applicable refund will be processed.

9. Refund Delays

If you have not received your refund within the stated time, please contact us with your order number and refund details.

We will check the status with our payment provider and help you resolve the issue.

10. Contact Us

For return, refund or replacement requests, contact:

Brand Name: Atelier Mysk Fragrances
Email: info@ateliermysk.com
Phone: ‎+91 87796 07270