Shipping & Delivery Policy

Last Updated: 30/09/2026

At Atelier Mysk Fragrances, we want your perfume to reach you safely and on time.

Here is everything you need to know about our shipping and delivery process.

1. Where We Deliver

We currently deliver to serviceable locations across India.

Delivery availability may depend on your PIN code and our courier partners.

You can check whether your location is serviceable during checkout or by contacting our customer support team.

2. Order Processing Time

Orders are generally processed within [1–2 business days] after the order is confirmed.

Orders placed on Sundays, public holidays or during promotional periods may take a little longer to process.

Once your order has been shipped, we will share the tracking details through your registered email address, phone number or another available communication channel.

3. Estimated Delivery Time

Our estimated delivery time is [8–10 business days] from the date your order is shipped.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays and other factors.

Remote locations may require additional delivery time.

The estimated delivery date is not a guaranteed delivery date unless we expressly confirm otherwise.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any additional charges applicable to your order will be shown before payment.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number or tracking link, where available.

You can use it to check the status of your delivery.

If you have not received your tracking details within [2 business days] after dispatch confirmation, please contact us.

6. Delayed Deliveries

We do our best to deliver every order within the estimated time.

However, delays can sometimes occur because of courier issues, bad weather, high order volumes, public holidays or other circumstances beyond our control.

If your order is delayed beyond the expected delivery period, please contact us. We will check with the courier and update you.

7. Incorrect Address or Contact Details

Please check your delivery address, PIN code and phone number carefully before placing your order.

If you notice an error, contact us as soon as possible.

We may not be able to change the delivery details once the order has been shipped.

If a shipment is returned because the address is incorrect or the recipient is unavailable, we will contact you to discuss the next steps. Any additional shipping charges will be communicated before a reshipment is arranged.

This does not affect any refund or other rights you may have under applicable law.

8. Damaged Package or Leaking Perfume

If your order arrives with damaged packaging, a broken bottle or a leaking perfume, please contact us within [48 hours] of delivery.

Please share your order number and clear photographs of the product and outer packaging.

Keep the product and packaging until our team has reviewed the issue.

We will look into the matter and arrange an appropriate resolution in line with our Return & Refund Policy and applicable law.

9. Cash on Delivery

Cash on Delivery is available only for eligible PIN codes and orders, where offered at checkout.

Please keep the order amount ready when your package arrives.

If Cash on Delivery is not available for your location, you can choose from the other payment methods displayed at checkout.

10. Perfume Shipping

Perfumes may contain alcohol and can be subject to specific courier and transport restrictions.

We use available shipping services that can carry the products we sell. Delivery availability may therefore vary by location and shipping method.

11. Contact Us

If you have any questions about your shipment, please contact:

Brand Name: Atelier Mysk Fragrances
Email: info@ateliermysk.com
Phone: ‎+91 87796 07270